Exchanges & store credit
The short version
We want you in a pair you love. If something's off — the size is wrong, the wrong item arrived, or there's a fault with the shoe — contact us within 7 days of delivery. We don't offer cash refunds; we'll sort you out with an exchange or store credit. Sneakers need to be unworn and back in the original box.
Your right to return
Under the Consumer Protection Act and ECTA, you may return an online order within 7 days of delivery without giving a reason, provided the item is unworn and returned in its original packaging. We do not offer cash refunds. We will exchange the item (subject to stock) or issue store credit for the full amount paid. Return courier for a change of mind is for your account; if the fault is ours, we cover it both ways.
When we'll make it right
- The size isn't right — swap for a different UK size (subject to stock)
- You received the wrong item — we'll get the right pair to you
- There's a fault with the shoe — manufacturing defect or damage in transit
- Changed your mind — unworn and boxed, within 7 days: exchange or store credit
How it works
- Open My orders and note your order number.
- Message us on WhatsApp (+27 79 283 7179) or TikTok DM @bosskicks.sa with your order number and what you'd like to do.
- We'll confirm and arrange courier collection with you.
- Once the pair is back with us and checked, we ship the exchange or load your store credit within 2 business days.
A few small things to know
- Sneakers must be unworn — no outsole wear, creasing or scuffs
- Include the original box, undamaged, with tags and packaging inside
- Reach out within 7 days of delivery
- Store credit never expires and can be used across the whole shop
- We do not issue cash refunds to the original payment method
Courier costs
If it's our mistake — wrong item, faulty shoe, damage in transit — Boss Kicks covers the courier both ways. For a change of mind or size swap, return courier is on you.
Contact us
Boss Kicks, South Africa · WhatsApp +27 79 283 7179 · TikTok & Instagram @bosskicks.sa. We reply within 24 hours on business days.
