Support
Talk to Boss Kicks.
Sizing, an order, EFT or an exchange — pick the easiest way below. Real people, usually replying within a few hours.
Looking for our WhatsApp? We no longer use WhatsApp. Email us, DM us on TikTok or use live chat instead — same team, same fast replies.
Email us
hello@bosskicks.shop
Best for orders, payments & exchanges
DM on TikTok
@bosskicks.sa
Quick questions, stock & new drops
Track my order
Status, EFT details & tracking
Have your order number ready
Reply times
Mon–Sat, usually within a few hours
Mon–Sat, usually within a few hours
Delivery
Flat R100 nationwide, 2–3 business days
Flat R100 nationwide, 2–3 business days
Based in
Pretoria · online store
Pretoria · online store
Quick answers
When will my order arrive?+
PayFast clears payment within up to 48 hours, then the courier takes 2–3 business days. We email your tracking number once your parcel ships.
I paid by EFT — what now?+
Upload your proof of payment on your order's EFT page. We release your order within 48 hours of the proof.
What size should I get?+
Our sneakers run true to UK size. Tell us your usual size and the model and we'll confirm before you buy.
Can I exchange?+
Yes — email us with your order number and the size you need.
Writing about an order? Include your order number (BK-…) so we can help on the first reply.