Boss Kicks / Your first order
How to order.
Everything about buying from us in one place: how sizing works, what stock really means, how payment is handled, when your parcel arrives and what happens if something goes wrong. Read it once and you will know exactly what to expect.
The walkthrough
The order, start to finish.
- 01
Pick your pair and your UK size
Open the shoe you want in Shop. Look through the photos, check the price and the stock note, then tap your UK size. Sizes are whole numbers only — UK 7, UK 8, UK 9 — never UK 7.5. Clothing shows letter sizes or One Size.
Check the size guide - 02
Add it to your bag
Tap Add to bag, then open the bag icon to check the item, size and quantity. Nothing is charged yet — putting a pair in your bag does not reserve it, so complete your order when you are ready.
Find your pair - 03
Fill in your delivery details
Enter your name, email and the street address a courier driver can find during the day — gate, flat or unit number included — plus your city and four-digit postal code. Use an email you check, because that is where your confirmation and tracking number go.
- 04
Pay on PayFast's secure page
Tap the Pay button and PayFast's secure payment page opens. Choose card or an available Instant EFT option and finish there — Boss Kicks never sees or stores your card details. You do not need to message anyone to place an online order.
- 05
Check your order went through
When payment goes through you land back on the shop with your BK- order number on screen, and your order appears in My orders and on Track order. Your confirmation email follows once payment is confirmed. An order still marked Awaiting payment is not a paid order.
Check an order you already placed - 06
We pack, ship and send your tracking
Delivery is a flat R100 anywhere in South Africa. Your parcel ships with The Courier Guy or PostNet-to-PostNet and usually reaches you in 2–3 business days after payment clears. We email your tracking number the moment it is on the road.
Delivery details by area
Before you pay
Size & stock, explained.
Sizes run in whole UK numbers
Every shoe is listed in UK sizing — UK 4 to UK 10 — and only whole numbers are sellable. You will never be asked to choose UK 7.5. Clothing and tracksuits use letter sizes (S, M, L) or One Size.
Fit differs between brands and models, so if you are between sizes, measure your foot against the size guide or write to us with the model you want and the size you normally wear. We would rather answer before you pay than swap a box afterwards.
Open the size guideWhat the stock note actually means
A size you can select is a pair we hold and can ship. When a product says “Only 2 left in UK 9”, that is genuinely what remains. A Limited flag means a small run that will not be restocked at this price.
Some pairs are sourced to order. Those pages state a longer sourcing time in business days — read that line before you pay, because your courier clock starts after the pair is in hand and checked. Every pair is inspected before it is boxed.
Payment
How you can pay.
Card or Instant EFT on PayFast — quickest
Tap the Pay button and you go to PayFast’s secure hosted page. Choose card or an available Instant EFT option, complete it there, and you come back to the shop. This is the fastest path: your order moves as soon as PayFast confirms the payment.
PayFast can take up to 48 hours to clear some payments before an order flips to paid. That delay is normal and does not mean your order was lost — your order number is already saved.
Manual EFT — if you prefer your own banking app
Under the Pay button there is a quiet link that says “Pay by EFT instead”. Use it and your order page shows our full bank details — account holder, account number, branch name, branch code and SWIFT — each with a copy button, plus the exact amount and your order number to use as the reference.
Make the transfer in your banking app, come back to that page and upload your proof of payment. Please pay within 24 hours — an order with no proof is released after 48 hours and the size goes back on sale. We check your payment before the order is released, so a submitted order or an uploaded proof is not yet a confirmed payment.
Not sure which option suits you? Ask usMoney left your account but the order says “Awaiting payment”?
Do not pay again. A double payment takes far longer to unwind than a missing confirmation takes to fix. Instead:
- Check your bank app for the actual status — “pending” and “successful” mean different things to us.
- Check your inbox and spam for a confirmation email from us; the order number is in it.
- Email us with your BK- order number, the amount, the date and time, and the payment reference or PayFast reference. We check the payment on our side and confirm before you do anything else.
If your bank later shows the money returned to you, the order was never completed — nothing was charged and you can order again.
Email us about a stuck paymentAfter you pay
What happens when.
Card & Instant EFT orders
- 1Order received ✅We've got your order and your details.
- 2Payment clearingPayFast clears the payment within 48 hours.
- 3Courier2–3 days to your door, anywhere in SA.
- 4Tracking numberEmailed to you as soon as your parcel ships.
Manual EFT orders
- 1Order received ✅We've got your order and your details.
- 2Payment checkReleased within 48 hours of your proof of payment.
- 3Courier2–3 days to your door, anywhere in SA.
- 4Tracking numberEmailed to you as soon as your parcel ships.
You see these same steps on your order page, in your confirmation email and on Track order — the wording never changes between them.
Delivery
When it reaches you.
Gauteng — Johannesburg, Pretoria, Centurion, Sandton
1–2 business days
Usually the fastest. Most orders land within two days.
KwaZulu-Natal — Durban, Pietermaritzburg, Newcastle
2–3 business days
Standard courier route.
Western Cape — Cape Town, Stellenbosch, George
2–3 business days
Standard courier route.
Eastern Cape, Free State, Limpopo, Mpumalanga, North West, Northern Cape
2–4 business days
Main towns 2–3 days; smaller towns and farms can take an extra day.
Everywhere in South Africa
R100 flat
One price, no zone surcharges and no surprise fee at checkout.
The cut-off
Orders placed before 12:00 on a business day usually ship the same day. Anything later, or over a weekend or public holiday, goes out the next working morning.
Who carries it
The Courier Guy or PostNet-to-PostNet. Your tracking number is emailed the moment your parcel is on the road, and you can check status any time with your order number and email.
Getting it handed over
Use an address someone can receive a parcel at during business hours — home or work — and put gate, unit or flat numbers in the address line. If a delivery is missed or the driver cannot find you, tell us and we chase the courier.
If something is not right
Changes, exchanges & fixes.
You changed your mind or the size is wrong
Tell us within 7 days of delivery. The pair must be unworn and back in its original box. We work it out as an exchange or store credit — we do not hand back cash. For a size swap or change of mind, the return courier is on you.
Read the exchange policyWe sent the wrong thing or the shoe is faulty
Email or DM us with your BK- order number and a photo of what arrived or the fault. If it is our mistake — wrong item, wrong size sent, a manufacturing fault or damage in transit — Boss Kicks covers the courier both ways and we get the right pair to you.
Report a problemQuestions people ask before their first order
Do I need WhatsApp or an account to order?
No. Order and pay on the website as a guest — no account and no WhatsApp needed. We no longer use WhatsApp; reach us by email, TikTok DM or the contact page.
Is my card safe?
Payment happens on PayFast's own secure page. We never see, type or store your card number, expiry or CVV, and we will never ask you for a PIN or an OTP. If anyone claiming to be us asks for those, it is not us — tell us and we will investigate.
Can I pay cash on delivery or collect in person?
Not right now. Pay by card or Instant EFT on PayFast, or by manual EFT with your proof of payment. We deliver to your door anywhere in South Africa for R100.
Do you ship outside South Africa?
Our delivery is built for South Africa. If you want a pair sent to another country, email us first with the shoe, size and destination and we will tell you honestly whether we can do it and what it costs.
What if the size is wrong when it arrives?
Tell us within 7 days of delivery. Your pair needs to be unworn and back in the original box. We sort you out with an exchange or store credit — we do not offer cash refunds. If it was our mistake (wrong item or a fault), we cover the courier both ways; for a change of mind or size swap, the return courier is on you.
Can I change my size or address after ordering?
Email us straight away with your BK- order number and what needs changing. The sooner you write, the better our chances of fixing it before your parcel is packed and handed to the courier.
How do I find my order number again?
It starts with BK- and is in your confirmation email. You can also look it up on Track order with your checkout email, or open My orders.
A real person reads these
Stuck? Ask before you pay.
Size, price, payment or delivery — ask us anything before you order, and include your BK- order number if you already have one. We reply within 24 hours on business days.